Customer Experience: What it is and isn’t
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What does customer experience mean to you? Our definition is that CX is an overarching approach and philosophy where leadership sets a culture that is customer-centric.
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News You Can Use: Not All Leaders Are Created Equal
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Everyone can rattle off the skills great leaders have. They’re supportive, inspirational, motivating. They can build consensus. They’re visionaries. Being able to list these traits doesn’t mean they’re easy to execute. So, we’ve gathered some recent articles with actionable steps you can take to guide your leadership development.
Read MoreIncrease Your Sales Productivity: How to Find & Eliminate Drains
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Salesforce reports that the average sales person spends only 36% of their time actually selling. If this is true (and we think it is), what are they actually spending their time doing? Here’s how we figured it out at two different companies, and how we increased productivity and the bottom line.
Read MoreView from the Top: An Interview with Admiral Mark Ferguson
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Our new series, View from the Top, gathers insights and wisdom from leaders across all industries that we can apply to our own work. We couldn’t be more thrilled to introduce our first guest, Admiral Mark Ferguson.
Read MoreManaging Through Change: Effective Change Management Strategies for Optimal Results
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How can you effectively manage your team when the only constant is constant change? We put together this guide to change management to help you navigate the course.
Read MoreThe Secret to Success With Partners
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Searching for the secret to a successful relationship with your channel partners? Of course, there are many factors that go into building a winning channel program. But often, success or failure ultimately comes down to one factor: alignment.
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