The latest news, announcements, and thought pieces covering channel partners, leadership strategies, industry advancements, and more.
A key to providing a world-class customer experience (CX) is closing the gap between the experiences you provide your customer; and what they expect to receive. But, where should you begin to understand exactly how well (or not) you are doing in terms of delivering value?
Read MoreMany vendors realize the best way to win and retain customers is not necessarily by offering the lowest price or the fanciest features, but rather by delivering an exceptional CX. However, few suppliers are paying the same amount of attention to the experience they are creating for their partners.
Read MoreWhat does customer experience mean to you? Our definition is that CX is an overarching approach and philosophy where leadership sets a culture that is customer-centric.
Read MoreGilroy Associates is a consultancy and board advising practice, founded by executives with a combined 150 years of experience leading and working for Fortune 100, Mid-Market, SMB, Government, and Not For Profit sectors.
